returns, refunds & exchange

We are sorry but at this time, polly & other stories is only able to accept refunds or exchanges in exceptional situations only. All merchandise sold by polly & other stories is sold as is, without any guarantee. 

Polly & other stories was established to help create jobs, bring sustainable and fair income to talented craftspeople, and enrich the lives of artisans and small rural entrepreneurs. We are trying to help grow creative urban businesses, particularly those led by women and youth, and that build skills and provide employment to traditional craftspeople.

Thinking about the people we work with is second nature to us and we are aware of how far our commitment extends! While we love selling unique, artisanal products and telling stories, we also work actively to ensure that products are safe and to your satisfaction. polly & other stories collaborates with producers on product development and design processes to ensure delivery of quality wares.

We work with a wide and eclectic network of Pakistani artisans, craftspeople and small businesses/entrepreneurs. Our producer partners in neighboring countries in the region also share a similar profile. As a result, most of the products sold on our website are made by hand and each piece is unique.

While you can be assured that we only carry merchandise that is authentic and purchased directly from producers/designers/entrepreneurs, such products are not entirely free of workmanship errors (we think of them as special characteristics that make every piece completely distinctive and unique!). Products subject to distressing as part of styling, hand-painted and/or produced using organic dyes are subject to increased chance of ‘flaws’ and may wear out faster than run-of-the-mill, commercially produced goods. Such items will not be considered for refund or exchange.

However, if an item arrives broken or damaged, or is different from what you ordered online, we will be happy to discuss it on a case-by-case basis. In the case of purchases instore, we will consider store credit or exchange if the item is returned, in original, unused condition, within 14 days from the date of purchase and with the original receipt.

If you have any further questions about our return and exchange policies, please contact us at Please note that by making a purchase on the polly & other stories website, you acknowledge you have read, understand and agree to our "No Return and No Refund" policy.